Customer Care
Service and More
Comprehensive Support Services
With a dedicated Customer Care team of around 15 skilled and experienced service engineers and our global service partners, we can provide excellent support.
We offer maintenance, training and both remote and on-site services at short notice to ensure your operational efficiency is maintained.
If you would like to find out more about our services, please contact our Customer Care team. Contact details can be found below.
Service Request
For MDM contact us at:
mdmservice@globalfactories.nl
+31 (0)70 308 3227
For VBM contact us at:
vbmservice@globalfactories.nl
+31 (0)70 308 3227
Consultancy Services
Our Customer Care team also offers consultancy services to help you improve your repackaging, verification and distribution processes.
Looking for a smarter and more efficient workflow? Our experts will assess your situation and tailor a solution to meet your specific needs.
For more information on our consultancy services, please contact our Customer Care team. You can find their contact details below.
Knowledge Base Portal
This portal provides access to useful documents such as installation manuals, quick start guides, user manuals, maintenance manuals, spare parts and other useful technical information.
Our aim is to provide any missing or additional information needed to set up, use and maintain our machines, peripherals and software.
The Knowledge Base is updated regularly. We recommend that you consult it regularly to keep informed of any changes. No rights can be derived from the content.
> ACCESS TO KNOWLEDGE BASE PORTAL
The Knowledge Base is only accessible to registered users.
Forgotten your password? A new password can be obtained via the portal.
Customer Care Team
Our specialized Customer Care team of around 15 skilled and experienced service engineers, together with our global service partners, are well equipped to provide exceptional support.