Customer Care

Service and More

We do not just install

Comprehensive Support Services

With a dedicated Customer Care team comprising around 15 skilled and experienced service engineers, along with our global service partners, we can provide excellent support.
We offer maintenance, training, and both remote and onsite services on short notice to ensure your operational efficiency remains intact.
If you would like to learn more about our services, please feel free to get in touch with our Customer Care team. You can find their contact details below.

Service Request

For MDM contact us at:
+31 (0)70 308 3227


For VBM contact us at:
+31 (0)70 308 3227

Improve your effciency and success

Consultancy Services

Our Customer Care team also provides consultancy services to assist you in enhancing your repacking, verification, and distribution processes.
Are you seeking a smarter and more efficient workflow? Our experts will evaluate your situation and tailor a solution to meet your specific needs.
For more information about our consultancy services, please reach out to our Customer Care team. You can find their contact details below..

24/7 access to manuals

Knowledge Base Portal

This portal gives access to useful documents such as installation manuals, quick start guides, user manuals, maintenance instructions, spare parts and other useful technical information.
Our aim is to provide any missing or additional information needed to set up, use and maintain our machines, peripherals and software.
The Knowledge Base will be regularly updated. We advise consulting it regularly to stay informed of any changes. No rights can be derived from the content.



The Knowledge Base can only be accessed by registered customers with a username or email and password.
You can apply for a user account via the form below.
Forgot your password? A new password can be obtained via the portal.

15 service engineers

Customer Care Team

Our specialized Customer Care team consisting of approximately 15 proficient and seasoned service engineers, in collaboration with our global service partners, we are well-equipped to deliver exceptional support.